Warranty
Questions we get asked the most
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If your furniture is so well made, why do you need a warranty at all?
We're proud of every piece we sell, chosen for quality craftsmanship and built to last. But even the finest furniture lives in a real home, with real life happening around it.
Our warranty isn't there because we expect things to go wrong. It's there because we stand behind what we make and we want you to feel confident too. Consider it our way of saying: we're in this with you.
How long am I covered for?
3 years from the day your furniture is delivered, automatically. No registration, no forms, no proof of purchase needed upfront. It starts the moment it arrives at your door.
Sale and seconds pieces come with a 6-month warranty instead. More on that below.
What's actually covered?
Anything that goes wrong because of how the piece was made, not how it was used. If something fails that shouldn't, we want to know about it.
Covered:
- Structural failure from manufacturing
- Joinery, frames and fixings
- Premature warping or splitting
- Upholstery defects under normal use
Not covered:
- General wear and tear over time
- Accidents or misuse
- Sun, moisture or heat damage
- DIY repairs or modifications
- Commercial use
My kid spilled something / the dog scratched it. Am I covered?
Probably not covered under warranty, since those are accidental rather than manufacturing issues.
For peace of mind, it's worth checking if your home and contents insurance covers furniture. A lot of policies do.
Something's not right with my furniture. What do I do?
Email us at hello@buyplum.com.au as soon as you notice something. Don't wait. When you get in touch, have these ready:
- A description of the issue
- Your order confirmation or receipt
- Clear photos of the problem
- A photo of the product label
We'll review your claim and get back to you quickly. If it's valid, we'll repair it, replace the affected part, or replace the piece entirely. We'll figure out the best path together.
What happens after I submit a claim?
We'll get back to you promptly, no lengthy silences. Depending on the issue, we may ask a few follow-up questions or request the piece back for a closer look. Either way, we'll always walk you through the next steps before anything happens.
I noticed an issue right at delivery. Is that covered?
Yes, please let us know straight away. Take photos before the delivery crew leaves if you can, then email us with the details. The sooner we hear from you, the faster we can sort it out.
I bought my Plüm piece from a different store. Does the warranty still apply?
Our warranty only applies to furniture purchased directly from Plüm, through our website or own sales channels. If you bought through a third-party retailer, reach out to them first. They'll have their own warranty terms, and your Australian Consumer Law rights still apply regardless.
Sample & Second sales
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I grabbed something from the sample sale - what's my warranty situation?
You're still covered, just with a 6-month warranty instead of 3 years. Sample sale pieces are sold at a reduced price because they may have a little history: a scuff, a discontinued finish, or time as a display model. We're upfront about all of that in the listing.
Every piece is checked to make sure it's structurally sound before it goes up for sale. So you're not buying a mystery. Your 6-month warranty covers anything that wasn't disclosed and wasn't visible at the time of purchase.
The listing mentioned some marks on my pieces - can I still claim on those?
Not on the specific things that were described in the listing. The reduced price reflects that. But if you notice something that wasn't mentioned and wasn't visible at the time of purchase, that's exactly what the 6-month warranty is for. If in doubt, just ask us.
What happens if my sample sale claim is valid?
We'll repair it if we can. If a replacement is needed, we'll find something of equivalent condition. If that's not possible, we'll offer an alternative or refund the purchase price. We'll always be straight with you about what's available.
Warranty policy
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Click here for our complete warranty policy
Last updated: 26 April 2026
1. The Plüm Warranty
All new furniture purchased directly from Plüm comes with a 3-year warranty against manufacturing defects and faults in materials or workmanship (the "Plüm Warranty"). This warranty is yours from the date of delivery, and it covers you for the full three years — no registration required.
What's covered
The Plüm Warranty applies where a defect arises from the way a product was made or the materials used to make it. This includes:
- Structural failures not caused by misuse or accidental damage
- Defects in joinery, frames or fixings that affect the integrity of the piece
- Material faults — such as premature splitting, warping or de-lamination under normal use conditions
- Upholstery defects present at the time of delivery or that develop under normal domestic use
What's not covered
The Plüm Warranty doesn't cover everything — and we think it's important to be upfront about that. It does not apply and not limited to:
- Normal wear and tear, including minor scratches, scuffs or fading over time
- Damage caused by misuse, accidents, improper assembly, or failure to follow our care instructions
- Changes in the natural character of materials
- Damage caused by exposure to extreme conditions (direct sunlight, moisture, heat sources)
- Products that have been modified, repaired by a third party, or used commercially
- Cosmetic damage that doesn't affect the function or structural integrity of the piece
How to make a claim
If you think your product has a defect covered under the Plüm Warranty, please get in touch with us as soon as you notice it. To help us review your claim quickly, please have the following ready:
- A description of the issue
- Your proof of purchase (order confirmation or receipt)
- Clear photographs of the defect
- A photograph of the product label or identifying details
You can reach our team at hello@buyplum.com.au
We'll review your claim and get back to you promptly. If your claim is valid, we will — at our discretion — repair the defect, replace the affected component, or replace the product. In some cases, we may ask you to arrange return of the product to us for inspection or repair.
Your warranty period does not restart following a repair or replacement — the replacement or repaired product carries the benefit of the remaining original warranty period.
2. Your Rights Under Australian Consumer Law
The Plüm Warranty sits alongside — and does not replace — your rights as a consumer under the Australian Consumer Law (ACL). Those rights are yours regardless of anything in this document.
Under the ACL, our furniture comes with guarantees that cannot be excluded. This means:
- If a product has a major failure, you are entitled to choose a replacement or a refund, as well as compensation for any other reasonably foreseeable loss or damage
- If a product fails to be of acceptable quality but the failure is not a major failure, you are entitled to have it repaired or replaced
Nothing in this Warranty Policy limits, excludes or modifies any rights you have under the ACL or any other applicable consumer protection legislation.
3. Plüm Sample Sale & Seconds
From time to time, we offer furniture from our sample sale & seconds — pieces that may have minor cosmetic imperfections, discontinued lines, or display models that have lived a little. These are sold at reduced prices and come with their own warranty terms.
Products purchased through our sample sale or seconds offering are sold in the condition described at the time of purchase. Any known imperfections will be noted in the product listing, and all pieces are checked to confirm they are structurally sound and safe to use before being offered for sale.
What's covered
Sample sale and seconds purchases are covered by a 6-month warranty against undisclosed manufacturing defects or material faults — that is, defects that were not apparent at the time of purchase and were not brought to your attention before you bought the piece.
This warranty does not cover:
- Imperfections or damage that were described or visible at the time of purchase
- Normal wear and tear
- Damage arising after purchase from misuse, improper care, or accidental damage
How to make a claim
The same process applies as for our standard warranty. Please contact us at hello@buyplum.com.au with a description of the issue, your proof of purchase, and photographs of the defect.
If your claim is valid, we will repair the defect or — where a suitable replacement is available — replace the product with one of equivalent condition. Where a direct replacement is not available, we may offer an alternative or a refund of the purchase price.
Your rights under Australian Consumer Law
The same ACL protections described in Section 2 apply to sample sale and seconds purchases. Your statutory rights are not affected by the limited warranty terms that apply to these products.
4. General
This Warranty Policy applies to furniture purchased directly from Plum Home — through our website or any other direct sales channel. If you purchased a Plüm product through a third-party retailer, please contact them directly regarding warranty claims.
This policy is governed by the laws of Victoria, Australia. We reserve the right to update this policy from time to time; changes will be reflected on our website with an updated effective date.
If you have any questions about your warranty or aren't sure whether your situation is covered, please just ask. We'd much rather talk it through than have you wondering.
5. Get in Touch
Questions, thoughts, or just want to say hello? We'd love to hear from you.
- Email: hello@buyplum.com.au
- Website: buyplum.com.au